Refund policy

Terms and Conditions – Hairdressing Towels

1. Purchase Agreement
   By purchasing hairdressing towels from Towel Haus  the buyer agrees to these terms and conditions.

2. Quality Guarantee
   Our towels are made to the highest standard, designed for professional salon use, and undergo strict quality control. We are confident in the durability and performance of our products.

3. Returns and Exchanges

   • We do not generally accept returns or exchanges, as our towels are intended for professional use and are of exceptional quality.

   • If a towel is received damaged or defective, the buyer must notify Towel Haus within 7 days of receipt. Proof of damage (e.g., photo) may be required.

   • In cases of verified defects, we will provide a replacement or refund at our discretion.

4. Limitation of Liability
   Except for statutory rights under Australian Consumer Law (ACL), Towel Haus is not liable for any loss, damage, or injury arising from the use of our towels. Our products are intended for professional hairdressing use only.

5. Australian Consumer Law
   Nothing in these terms limits your rights under the Australian Consumer Law, including guarantees related to acceptable quality, fitness for purpose, or correspondence with description.

6. Governing Law
   These terms and conditions are governed by the laws of Queensland, Australia.

7. Contact Information
   For any queries regarding your purchase, please contact:
   Hello@towelhaus.info