Shipping policy

Shipping Policy 

1. Shipping Method
   All orders are shipped via Australia Post. Delivery times may vary depending on location and service type.

2. Shipping Costs
   Shipping fees are calculated based on the weight and quantity of the order. The total shipping cost will be displayed at checkout.

3. Order Processing

   • Orders are typically processed within 1–3 business days of payment confirmation.

   • While we take care to ensure timely dispatch, Towel Haus is not responsible for delays caused by Australia Post or external factors beyond our control.

4. Shipping Insurance
   If you would like your order insured against loss or damage in transit, please notify us at the time of purchase. Additional costs may apply.

5. Lost or Damaged Items in Transit

   • Any claims for lost or damaged items must be made directly with Australia Post, as they are responsible for delivery once the item has been dispatched.

   • Towel Haus will provide documentation (e.g., proof of postage) to assist with claims but cannot issue refunds for shipping-related issues.

6. International Shipping
   Currently, we only ship within Australia.

7. Contact
   For shipping inquiries, please contact:

8. hello@towelhaus.info